Shipping Policy

nstructions on Return, Exchange, and After-sales Maintenance Services for Customized Products The production time for customized products ranges from 15 to 45 days. Therefore, full payment is required for customized items, and no refunds will be provided once the payment is received. Return and Exchange Rules All customized products in our store are handmade. Once customized, they are not eligible for return or exchange. After-sales Maintenance Guarantee If quality issues are found upon receipt of the product: You can contact us for free maintenance, and we will bear the round-trip shipping fees. If there are no issues upon receipt but the product malfunctions during subsequent use: As long as the style is still in production and sales, we will provide free maintenance services. If the style has been updated and taken off the shelves, free maintenance guarantee will still be available within one year from the date of receipt. Determination of Damage Liability and Shipping Fee Responsibility Non-human-induced damage: We will bear the round-trip shipping fees for maintenance. Human-induced damage: Maintenance is free of charge, and the buyer shall bear the round-trip shipping fees. Communication on Maintenance Details: We will communicate with customers one-on-one regarding details such as maintenance duration and specific maintenance methods, and provide the optimal solution based on the actual situation of the product.
The product will be sent from China first, then delivered to the warehouse of the US partner company. After that, the US company will arrange local delivery for you. Please rest assured and just wait for the delivery.