MITEA Return & Exchange Policy

At MITEA, we want every piece to feel thoughtfully chosen, beautifully made, and right for the person wearing it. If your order is not the perfect fit, we are happy to help with an eligible return or exchange in accordance with the policy below.

Please review these guidelines before starting a return so we can process your request smoothly.

## Standard Returns and Exchanges

MITEA accepts returns and exchanges on eligible items within **14 days of the original delivery date**.

To qualify, returned jewelry must meet all of the following conditions:

- The item must be unworn, unused, and in the same condition in which it was received.

- The item must be free from signs of wear, scratches, damage, alteration, or fragrance.

- The item must be returned with all original MITEA packaging, including any pouches, display cards, tags, or inserts.

- The return must be approved by MITEA before the item is shipped back.

MITEA reserves the right to refuse any return or exchange that does not meet these requirements.

## Non-Returnable Items

For hygiene, quality-control, and customization reasons, certain items are final sale and cannot be returned or exchanged.

The following items are non-returnable and non-refundable:

- **Earrings:** All earring purchases are final sale due to health and safety standards.

- **Final Sale Items:** Any item marked as "Final Sale" at the time of purchase, including heavily discounted items, limited-edition releases, and promotional closeouts.

- **Custom, Altered, or Engraved Pieces:** Any jewelry that has been personalized, engraved, resized, altered, or made specifically for you.

## How to Start a Return

If your item is eligible for return or exchange, please follow these steps:

1. **Contact MITEA Customer Care**  

   Email **miteajewelry@gmail.com** with your order number, the item you would like to return or exchange, and the reason for your request.

2. **Receive Return Authorization**  

   Our team will review your request. If approved, we will provide a Return Merchandise Authorization (RMA) number and return shipping instructions.

3. **Pack the Item Carefully**  

   Place the unworn item in its original packaging. Include your original packing slip or a note with your order number and RMA number.

4. **Ship the Return**  

   Send the package to the return address provided by our support team. Customers are responsible for return shipping costs unless the item arrived damaged or defective.

We recommend using a trackable shipping service. MITEA is not responsible for return packages that are lost, delayed, or damaged in transit.

## Refunds

Once your return is received, our team will inspect the item to confirm that it meets the return requirements.

If the return is approved, your refund will be issued to the original method of payment within **7 business days**. Please note that your bank or payment provider may require additional processing time before the refund appears on your statement.

Original shipping fees, return shipping fees, and any non-refundable service charges are not refundable unless the return is due to a damaged or defective item.

## Damaged or Defective Items

If your order arrives damaged or defective, please contact us at **miteajewelry@gmail.com** as soon as possible with your order number and clear photos of the item and packaging.

After review, MITEA will provide the appropriate next steps, which may include a replacement, exchange, repair, or refund depending on the situation.

## Questions

For return or exchange questions, please contact:

**MITEA Customer Care**  

Email: **miteajewelry@gmail.com**